What are the questions of the Xenotes Tour that our community asks us the most?
Here we answer you!
Before visiting the Xenotes Tour, our community has asked us several questions so that they can better prepare for their visit and be ready for the adventure in the Mayan jungle. To do this, we have collected the 15 most repeated questions from the Xenotes Tour and the answers so that you can learn more in depth about what you are about to experience.
If you have already planned to visit us, consider this list of questions as a definitive guide to be completely ready for your day.
1.- Where is the Xenotes Tour held?
In the municipality of Puerto Morelos, in the state of Quintana Roo, Mexico. There is a road known as the “Route of the Cenotes”, in which there are many cenotes to visit. Our cenotes are scattered along this route, so we move between them in a van.
2.- What are the cenotes we visit?
We will visit four types of cenotes: open, semi-open, old and young. The cenotes you will visit are Lu’um, Ha ‘, K’aák and Iik. You can only visit these cenotes with the Xenotes Tour, there is no access for visitors who like to arrive on their own, so you only share the space with other tour visitors.
3.- Does the tour include food and drinks?
Yes. After visiting the first cenote, you will have a coffee break with oatmeal cookies, sweet bread (delicious), apples, coffee, champurrado and jamaican water. Before visiting the last cenote, we will have a baguette-assisted buffet meal. You can prepare as you like and you can repeat as many times as you want. I recommend saving some space for a brownie, they are delicious.
Drinks during mealtimes can be natural water, soft drinks, beer, red or white wine.
4.- Does the transport pick me up at my hotel?
The tour includes pick-up and return to the hotel. At the time of booking, check that the place where you are staying is on our list of hotels that we recognize. In case you do not see it, you can talk to our Contact Center to confirm the information and, if you are not on our list, our agent will help you locate the nearest point so that you can be recognized.
5.- What activities does the Xenotes Tour include? Is there any extra cost?
All activities are included, so they come at no extra cost. You will only need money if you want to buy the photo package (which I highly recommend), a player so that the sun doesn’t burn you, water shoes or a souvenir. Otherwise, you will not need more money during the tour.
6.- How to book the Xenotes Tour?
To book you can do it by different means:
- Physical: You can visit one of the kiosks in Cancun and Playa del Carmen. They are located in commercial squares and tourist corridors.
- Phone: Call our Contact Center and one of our agents will give you all the information you need.
- Online: Visit our website and book your visit.
I recommend you plan your visit in advance so you can take advantage of the discount for advance purchase. Remember that we have special discounts for Mexicans and Quintanarroans.
7.- Are there any promotions for the Xenotes Tour?
Yes, we have a discount for Mexicans, quintanarroenses and for advance purchase. They are raffled off on a new website or by calling the Contact Center.
8.- At what age do you recommend that children go?
Children from the age of 6 can enjoy all the activities of the Xenotes Tour. If they are younger they will not be able to ask safety questions.
9.- If I can’t swim, can I go? Is it safe for me?
Yes! The Xenotes Tour is ready for you to enjoy even if you don’t know anything. We have life jackets (use is mandatory), lifeguard staff in each cenote that is pending all visitors and our guides, who are prepared for any situation that deserves your attention.
On the other hand, if you know nothing and you are also afraid of water, I recommend you mentalize very well that you will be safe and that there are people capable and ready to support you if necessary. . However, it is important to know that you will be in constant contact with the water and the cenotes are deep, so you will not step on the ground. Despite being safe, you may not be able to calm down and enjoy the tour.
10.- Are there animals in the cenotes?
In most cenotes, the flora and fauna is not abundant because, due to its geographical position, not many rays of sunlight enter, which prevents the photosynthesis of plants that would become food for some pieces. .
However, there are some pieces that will manage to develop in the water of the cenotes, but calm, they are small and timid pieces that, in general, are friendly and keep humans away.
On the other hand, around the cenotes you can find a variety of flora and fauna. Insects, mammals and birds are everywhere. Remember we are visiting your home. It must be treated with great care and respect.
11.- What kind of clothes do I need to take off?
I recommend you bring two changes of clothes:
1.- Swimwear: you can’t forget your swimsuit. If you want, you can bring water shoes and a player to prevent the sun from burning you.
2.- Dry clothes: after visiting all the cenotes, you will probably want to stay dry, therefore, bring fresh, comfortable and light clothes, in addition to your sandals or sneakers, as you feel more comfortable.
You will not need to bring a towel, on the tour he will give you one. Also, I recommend bringing some light sweater, in case the air conditioning on the way back is too cold for you and you can cover up and take a rich nap.
12.- If I want to take my camera or cell phone to take photos and videos, can I?
If you can! Just keep in mind that by doing physical activities such as swimming, jumping, kayaking, zip-lining and more, you are likely to drop your device and as you probably know, the cenotes are very deep, which makes it very difficult to recover. .
I recommend having a band to secure your devices in your hand and prevent it from getting lost. Don’t forget that they must be water resistant or have a cover that protects them from moisture.
If you take your photos and videos, don’t forget about your social media using #TourXenotes or #Xenotes so they can be posted on the official tour networks.
13.- I stay in Xcaret hotels, do I need to book?
Yes, being a tour with a limited drink, you need to make a reservation in order to set aside your seat. I recommend that as soon as you check in at any of the hotels in Xcaret, you ask about the availability of the tour and book it as soon as possible.
14.- Are you applying security protocols for the pandemic?
Yes. The group created the 360 ° Security protocol, which is concerned with maintaining the necessary security measures so that our collaborators and visitors can rest easy. We invite you to learn more about 360 ° Security here.
15.- What happens if you don’t want to do adventure activities, but you do want to visit the cenotes?
If you do not want to do any activity, you can just enjoy and nothing in the four cenotes that you will visit in the Xenotes Tour. However, adventure activities are a key part of this journey. I recommend you overcome your fear and venture to enjoy the zip lines, the slide, the jumps and more.
These activities are planned to be fun without neglecting at any time your safety. You can rest assured that you will be fine and that there are people taking care of you.
Do you have any other questions from the Xenotes Tour? Leave it in the comments!
He takes photos, writes and football comes. Passionate about sustainability and a fan of life, it surprises him.